Imperial Reptiles & Exotics Gift Card

Imperial Reptiles & Exotics,LLC has a no return and no refund policy for all online
orders. If you need to request a cancellation on an order before it ships to you,
we can offer store credit. *In some instances, if a refund is granted, a 15%
cancellation fee may apply.
1. We guarantee our reptiles will be alive, healthy, and free of external parasites upon
arrival. Dead on arrivals (DOA) must be reported within 1 hour of delivery. Any
other issues must be reported initially within 4 hours of delivery. If you have any
questions or concerns, please contact us first (we are open 7 days a week).
2. We guarantee the life and health our Captive Bred (CB) animals for 3 days from
time of delivery. *Special conditions apply - Refer to our Health Guarantee -
Please be aware of what you are purchasing, and do the proper research (and
ask us, as we are very happy to help!). Our guarantee is void if you do not have
the proper environment to house the animal(s). Imperial Reptiles & Exotics, LLC
has full discourse in determining whether or not an enclosure meets the proper
husbandry standards.
3. Sexing - Imperial Reptiles & Exotics, LLC does our best to sex your animal using
proper techniques such as visual factors (sexually dimorphic species), popping,
probing, or palpating (all depending on the species and size of the animal) but we
cannot guarantee the sex on any animal.
4. All captive bred (CB) animals will be labeled, if not, animal is assumed to be a
field collected import. Internal issues are not included under our guarantee; it is
an outward health guarantee only on all animals. We are not responsible for ANY
Veterinarian fees or costs.
5. Shipping or Freight charges are never refundable, even in the case of a DOA.
Imperial Reptiles & Exotics, LLC is not responsible for freight/shipping charges
on the replacement of animals, and there are no cash refunds of any kind, store
credit only. *In some instances, if a refund is granted shipping is nonrefundable.
6. FL Residents are subject to pay State and county sales tax.
7. Please note, photos of reptiles for sale in our shopping cart are visual
representatives of the species and may not be the exact animal you receive.

Photo ID is required for purchases over $399, if there is a mismatched shipping and billing address, or if there are any payment issues during checkout to help protect our customers from any potential fraud.

Payments
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, or
Google Pay. We DO NOT accept personal checks, Money Orders, Venmo, or CashApp.
All shipments must be paid in advance.
Payment Plans
Payment plans can be set up for animals $500 or above. Payment plan must be done through PayPal
Invoice. 25% deposit is required with 30-day payment terms. All deposits and payments are
nonrefundable and nontransferable. If payment is no made in full in 30 days, animals will be listed again
for sale and your deposit forfeited.

Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and
healthy upon arrival.
Issue with an order?
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other
issues must be reported within 4 hours of delivery. If you have any questions or concerns, please
contact us first (we are open 7 days a week). Photo evidence will be required for all claims.
Please email (info@imperialreptiles.com) to summit an order issue ticket. A photo of the
contents of the shipment must be sent to the email above within the given amount of time after
arrival or all guarantees are null and void.
What information to include in an “Order Issue Ticket”
Email: info@imperialreptiles.com
Subject: Oder Issue Ticket – **INSERT ORDER NUMBER
Name:
Animal:
Description of the issue:
Attach appropriate photo.
For issues with an order you just received, please attach photos of the contents of the shipment.
For issues acclimating an animal please include clear picture of set up including thermometers
and gauges displaying temperature and humidity.

Health Guarantee 

1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
of delivery. *Conditions below apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing, and do the proper research (If unsure
ask us, we are very happy to help!). Our guarantee is void if you do not have the
proper environment to house the animal in. For example, putting a bearded dragon in
a plastic kritter keeper is not appropriate set up. This includes temperature, bedding,
and proper lighting. *We have full discourse in determining whether or not an
enclosure meets the proper husbandry standards.
3. Animals are guaranteed free of external parasites, Internal issues are not included
under our guarantee; it is an outward health guarantee only.

*Imported/Farm Raised Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee
after arrival.
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any
other issue with the order upon arrival, you, the customer must notify Imperial Reptiles of the
issue immediately upon receiving the shipment. The arrival time will be determined by the
tracking information FedEx provides online of the delivery. Please submit an order issue ticket
by emailing (info@imperialreptiles.com) a photo of the contents of the shipment within the
given amount of time after arrival or all guarantees are null and void.
Due to the sensitive nature of all Amphibians and some Reptiles, we must stress that
there are ZERO guarantees on ALL Amphibians and Reptiles are not captive bred.

By ordering you acknowledge both the terms of our Live Arrival Guarantee as
well as terms/policies. We reserve the right, at our sole discretion, to update
change or replace any part of these Terms of Service by posting updates and
changes to our website. We reserve the right, at our sole discretion, to cancel
any order. We will not knowingly ship any animal or product where it is illegal. By
ordering you acknowledge you know your local laws in regards to animals and
products. Most photos are copyrighted by us and they are our intellectual
property. Others are the best representatives we found of the particular animal
from free stock images on google and other websites that offer free non-
copyrighted, commercial use, pictures. If by chance your photo is shown on our
site, and it is not for commercial use, please advise us so we can remove it

Shipping
You are able to request which day you would like your animal(s) to arrive at checkout.
You are able to schedule your animal to ship up to 5 days ahead of time. If you do not
select a shipping day, we will ship your order on the next open regular shipping day.
Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and
healthy upon arrival.

Regular Shipping Days
We ship orders Monday-Thursday. Orders placed before 12pm EST may be eligible for
same day shipping if we have space on our shipping block. Orders placed after 12pm
are usually shipped the following day. Orders made after 12pm EST Thursday through
Sunday will be shipped on Monday. We monitor weather and flight patterns to
guarantee a safe arrival. We reserve the right to hold shipments at our discretion. All
shipments are weather and time permitting. If you need to change your arrival day,
email info@imperialreptiles.com so we can coordinate with you.
We cannot guarantee any shipment that has an address change or re-rout, make
sure you input the shipping address correctly.
*We are offering Saturday delivery for an additional charge of $29.99

How We Ship
*video coming soon*

 Safe Shipping Weather
We will only ship to your home or work when weather in route is 35-90 degrees
Fahrenheit. This temperature range is extended to 25-95 degrees Fahrenheit upon
arrival if you opt to have your live animals held for pickup at a main FedEx Shipping
Center. Animals must be picked up within 4 hours of arrival for live arrival guarantee to
apply.
Orders generally arrive by 12:00 PM
Typically the delivery time is before 12:00 PM (your local time) in most metro areas, but
some remote areas may not be guaranteed to arrive until "end of day", which is usually
late afternoon or early evening at the latest (4:30PM).
FedEx Drivers WILL NOT wait for you to come to the door.
Generally speaking, FedEx will quickly knock or ring the doorbell, and leave your
package near your front door. While this sometimes seems crazy to people who are
new to having reptiles shipped to them, but this is industry standard. We purposely do

not require signature, as we do not want to risk having reptiles go back on a hot (or
cold) truck for the rest of the day, in the event you don't make it to the door in time. This
is for the safety of the reptiles. Although we don't require a signature for delivery, we
can still obtain GPS delivery coordinates and other information when needed, in order to
determine where a package was left and verify delivery
Is there an issue with your order? Email info@imperialreptiles.com
Any issues with your order must be reported within 4 hours of delivery. Animals that are Dead
on Arrival (DOA) must be reported within 1 hour of delivery. Photo evidence will be required
for all claims. If you have any questions or concerns, please contact us first (we are open 7 days
a week). Failure to notify us via email within timeframe listed above will void all guarantees.
Please email (info@imperialreptiles.com) to summit an order issue ticket. A photo of the
contents of the shipment must be sent to the email above within the given amount of time after
arrival or all guarantees are null and void.

What information to include in an “Order Issue Ticket”
Email: info@imperialreptiles.com
Subject: Oder Issue Ticket – **INSERT ORDER NUMBER
Name:
Animal:
Description of the issue:
Attach appropriate photo.
For issues with an order you just received, please attach photos of the contents of the
shipment.

Is shipping refundable? Shipping or Freight charges are non-refundable. Imperial
Reptiles & Exotics, LLC is not responsible for freight/shipping charges on the
replacement of animals, and there are no cash refunds of any kind, store credit only. *In
some instances, if a refund is granted shipping is nonrefundable.
1. If for any reason you would like to return your animal - you are responsible not
only for shipping, but for the animal to arrive back to us alive and healthy. You
must ship the animal back overnight, and pack it properly just like we did when it
arrived to you. 

FAQS
How much is shipping?
- Shipping is $35 for FL Residents. $49 Flat Rate anywhere else in the US.
When will I receive a tracking Number?
- Tracking numbers are sent by 5pm EST on the day we ship your order.

What guarantee does my new pet have?
100% Live Arrival Guaranteed. All animals are guaranteed to arrive alive and healthy. Please
refer to our Health Guarantee.

Recommended Temps:

Ball Pythons, Leopard Geckos, Skinks, Sand Boas: 95-35

Most Pythons, Most Lizards, Turtles/Tortoises: 90-35

Boas, Arboreal Reptiles, New Caledonia Geckos, Colubrids: 85-35

Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and
healthy upon arrival.

Health Guarantee 
1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
of delivery. *Conditions below apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing, and do the proper research (If unsure
ask us, we are very happy to help!). Our guarantee is void if you do not have the
proper environment to house the animal in. For example, putting a bearded dragon in
a plastic kritter keeper is not appropriate set up. This includes temperature, bedding,
and proper lighting. *We have full discourse in determining whether or not an
enclosure meets the proper husbandry standards.
3. At Imperial Reptiles & Exotics, LLC we do our best to sex your animal using proper
techniques such as visual factors (sexually dimorphic species), popping, probing, or
palpating (all depending on the species and size of the animal) but we cannot
guarantee the sex on any animal.
4. Animals are guaranteed to be free of external parasites. Internal issues are not
included under our guarantee; it is an outward health guarantee only.

*Imported/Farm Raised Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee
after arrival.
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any
other issue with the order upon arrival, you, the customer must notify Imperial Reptiles of the
issue immediately upon receiving the shipment. The arrival time will be determined by the
tracking information FedEx provides online of the delivery. Please submit an order issue ticket
by emailing (info@imperialreptiles.com) a photo of the contents of the shipment within the
given amount of time after arrival or all guarantees are null and void.
Due to the sensitive nature of all Amphibians and some Reptiles, we must stress that
there are ZERO guarantees on ALL Amphibians and Reptiles are not captive bred.
Having an issue with a new pet you just received?
Please E-Mail (info@imperialreptiles.com) to summit an order issue ticket. A photo of the
contents of the shipment must be sent to the email above within the given amount of time after
arrival or all guarantees are null and void.
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other
issues must be reported within 4 hours of delivery. If you have any questions or concerns, please
contact us first (we are open 7 days a week). Photo evidence will be required for all claims.

What information to include in an “Order Issue Ticket”
Email: info@imperialreptiles.com
Subject: Oder Issue Ticket – **INSERT ORDER NUMBER
Name:
Animal:
Description of the issue:
Attach appropriate photo.
For issues with an order you just received, please attach photos of the contents of the shipment.
For issues acclimating an animal please include clear picture of the animal, the set up including
thermometers and gauges displaying temperature and humidity.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.imperialreptiles.com (the “Site”). 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioral advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 

The Site is not intended for individuals under the age of 16 to purchase without a consenting adult. 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@imperialreptiles.com or by mail using the details provided below: 

Imperial Reptiles & Exotics

8919 W Colonial Dr

Ocoee, FL 34761