Terms of Service
Imperial Reptiles & Exotics, LLC has a no return and no refund policy for all online orders. Please be sure of the order you are placing, we do not cancel live animals orders.
*In some instances, if a refund is granted, a 15% cancellation fee will apply.
1. We guarantee our reptiles will be alive, healthy, and free of external parasites upon arrival. Dead on arrivals (DOA) must be reported within 3 hour of delivery. Any other issues must be reported initially within 24 hours of delivery. Someone must be available to receive the package, if not, this guarantee is void. If you have any
questions or concerns, please contact us first.
2. We guarantee the life of our Captive Bred Reptiles & Amphibians for 7 days from time of delivery. *Conditions apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity to qualify for this guarantee.
3. Sexing - Imperial Reptiles & Exotics, LLC does our best to sex your animal using proper techniques such as visual factors (sexually dimorphic species), popping,
probing, or palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.
4. All captive bred (CB) animals will be labeled, if not, animal is assumed to be a
field collected import. Internal issues are not included under our guarantee; it is
an outward health guarantee only on all animals. We are not responsible for ANY Veterinarian fees or costs. Field Collected aka Wild Caught animals may have slight cosmetic imperfections. These cosmetic imperfections do not affect the health of the animal.
5. Shipping or Freight charges are never refundable.
Imperial Reptiles & Exotics, LLC is not responsible for freight/shipping charges
on the replacement of animals, and there are no cash refunds of any kind. *In some instances, if a refund is granted, shipping is nonrefundable.
6. FL Residents are subject to pay State and County Sales Tax.
7. Please note, photos of reptiles for sale in our shopping cart are visual
representatives of the species and may not be the exact animal you receive unless noted.
Photo ID is required for purchases over $399, if there is a mismatched shipping and billing address, or if there are any payment issues during checkout to help protect our customers from any potential fraud.
Payments
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, or
Google Pay. We DO NOT accept personal checks, Money Orders, Venmo, or CashApp.
All shipments must be paid in advance.
Payment Plans
Payment plans can be set up for animals $500 or above. Payment plan must be done through PayPal Invoice. 25% deposit is required with 30-day payment terms. All deposits and payments are nonrefundable and nontransferable. If payment is no made in full in 30 days, animals will be listed again for sale and your deposit forfeited.
