Imperial Reptiles & Exotics,LLC has a no return and no refund policy for all online
orders. If you need to request a cancellation on an order before it ships to you,
we can offer store credit. *In some instances, if a refund is granted, a 15%
cancellation fee may apply.
1. We guarantee our reptiles will be alive, healthy, and free of external parasites upon
arrival. Dead on arrivals (DOA) must be reported within 1 hour of delivery. Any
other issues must be reported initially within 4 hours of delivery. If you have any
questions or concerns, please contact us first (we are open 7 days a week).
2. We guarantee the life and health our Captive Bred (CB) animals for 3 days from
time of delivery. *Special conditions apply - Refer to our Health Guarantee -
Please be aware of what you are purchasing, and do the proper research (and
ask us, as we are very happy to help!). Our guarantee is void if you do not have
the proper environment to house the animal(s). Imperial Reptiles & Exotics, LLC
has full discourse in determining whether or not an enclosure meets the proper
3. Sexing - Imperial Reptiles & Exotics, LLC does our best to sex your animal using
proper techniques such as visual factors (sexually dimorphic species), popping,
probing, or palpating (all depending on the species and size of the animal) but we
cannot guarantee the sex on any animal.
4. All captive bred (CB) animals will be labeled, if not, animal is assumed to be a
field collected import. Internal issues are not included under our guarantee; it is
an outward health guarantee only on all animals. We are not responsible for ANY
Veterinarian fees or costs.
5. Shipping or Freight charges are never refundable, even in the case of a DOA.
Imperial Reptiles & Exotics, LLC is not responsible for freight/shipping charges
on the replacement of animals, and there are no cash refunds of any kind, store
credit only. *In some instances, if a refund is granted shipping is nonrefundable.
6. FL Residents are subject to pay State and county sales tax.
7. Please note, photos of reptiles for sale in our shopping cart are visual
representatives of the species and may not be the exact animal you receive.
Photo ID is required for purchases over $399, if there is a mismatched shipping and billing address, or if there are any payment issues during checkout to help protect our customers from any potential fraud.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, or
Google Pay. We DO NOT accept personal checks, Money Orders, Venmo, or CashApp.
All shipments must be paid in advance.
Payment plans can be set up for animals $500 or above. Payment plan must be done through PayPal
Invoice. 25% deposit is required with 30-day payment terms. All deposits and payments are
nonrefundable and nontransferable. If payment is no made in full in 30 days, animals will be listed again
for sale and your deposit forfeited.
Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and
healthy upon arrival.
Issue with an order?
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other
issues must be reported within 4 hours of delivery. If you have any questions or concerns, please
contact us first (we are open 7 days a week). Photo evidence will be required for all claims.
Please email (firstname.lastname@example.org) to summit an order issue ticket. A photo of the
contents of the shipment must be sent to the email above within the given amount of time after
arrival or all guarantees are null and void.
What information to include in an “Order Issue Ticket”
Subject: Oder Issue Ticket – **INSERT ORDER NUMBER
Description of the issue:
Attach appropriate photo.
For issues with an order you just received, please attach photos of the contents of the shipment.
For issues acclimating an animal please include clear picture of set up including thermometers
and gauges displaying temperature and humidity.
1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
of delivery. *Conditions below apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing, and do the proper research (If unsure
ask us, we are very happy to help!). Our guarantee is void if you do not have the
proper environment to house the animal in. For example, putting a bearded dragon in
a plastic kritter keeper is not appropriate set up. This includes temperature, bedding,
and proper lighting. *We have full discourse in determining whether or not an
enclosure meets the proper husbandry standards.
3. Animals are guaranteed free of external parasites, Internal issues are not included
under our guarantee; it is an outward health guarantee only.
*Imported/Farm Raised Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any
other issue with the order upon arrival, you, the customer must notify Imperial Reptiles of the
issue immediately upon receiving the shipment. The arrival time will be determined by the
tracking information FedEx provides online of the delivery. Please submit an order issue ticket
by emailing (email@example.com) a photo of the contents of the shipment within the
given amount of time after arrival or all guarantees are null and void.
Due to the sensitive nature of all Amphibians and some Reptiles, we must stress that
there are ZERO guarantees on ALL Amphibians and Reptiles are not captive bred.
By ordering you acknowledge both the terms of our Live Arrival Guarantee as
well as terms/policies. We reserve the right, at our sole discretion, to update
change or replace any part of these Terms of Service by posting updates and
changes to our website. We reserve the right, at our sole discretion, to cancel
any order. We will not knowingly ship any animal or product where it is illegal. By
ordering you acknowledge you know your local laws in regards to animals and
products. Most photos are copyrighted by us and they are our intellectual
property. Others are the best representatives we found of the particular animal
from free stock images on google and other websites that offer free non-
copyrighted, commercial use, pictures. If by chance your photo is shown on our
site, and it is not for commercial use, please advise us so we can remove it