Guarantees

Live Arrival Guarantee

Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and healthy upon arrival.

Health Guarantee (Captive Bred)

1. We guarantee the life of our Captive Bred Reptiles & Amphibians for 7 days from time of delivery. *Conditions apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity to qualify for this guarantee.

NOTE: Please be aware of what you are purchasing and do the proper research (If unsure
ask us, we are very happy to help!). Your guarantee is void if you do not have the
proper environment to house the animal in. For example, putting a bearded dragon in
a 10 gallon tank is not appropriate set up. This includes temperature, bedding,
and proper lighting. *We have full discourse in determining whether an
enclosure meets the proper husbandry standards.

2. At Imperial Reptiles & Exotics, LLC we do our best to sex your animal using proper
techniques such as visual factors (sexually dimorphic species), popping, probing, or
palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.

3. Animals are guaranteed to be free of external parasites. Internal issues are not included under our guarantee; it is an outward health guarantee only.

Health Guarantee (Field Collected / Imported / Farm Raised / Wild Caught)

All reptiles  and amphibians have a live and healthy arrival guarantee. We cannot provide a guarantee after arrival. Wild Caught animals may have slight cosmetic imperfections. These cosmetic imperfections do not affect the health of the animal.

Due to the sensitive nature of all Amphibians and some Reptiles, we must stress that there are ZERO guarantees on ALL Amphibians and Reptiles are not captive bred.

Having an issue with a new pet you just received?

Animals that are Dead on Arrival (DOA) must be reported within 3 hour of delivery. Any other issues must be reported within 24 hours of delivery. If you have any questions or concerns, please contact us first. Photo evidence will be required for all claims.

Please E-Mail (info@imperialreptiles.com) to begin to file a claim and Click here to file a claim. A photo of the contents of the shipment must be sent to the email or attached to the claim form above within the given amount of time after arrival or all guarantees are null and void.

Click here to file a claim