Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and
healthy upon arrival.
1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
of delivery. *Conditions below apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing, and do the proper research (If unsure
ask us, we are very happy to help!). Our guarantee is void if you do not have the
proper environment to house the animal in. For example, putting a bearded dragon in
a plastic kritter keeper is not appropriate set up. This includes temperature, bedding,
and proper lighting. *We have full discourse in determining whether or not an
enclosure meets the proper husbandry standards.
3. At Imperial Reptiles & Exotics, LLC we do our best to sex your animal using proper
techniques such as visual factors (sexually dimorphic species), popping, probing, or
palpating (all depending on the species and size of the animal) but we cannot
guarantee the sex on any animal.
4. Animals are guaranteed to be free of external parasites. Internal issues are not
included under our guarantee; it is an outward health guarantee only.
*Imported/Farm Raised Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any
other issue with the order upon arrival, you, the customer must notify Imperial Reptiles of the
issue immediately upon receiving the shipment. The arrival time will be determined by the
tracking information FedEx provides online of the delivery. Please submit an order issue ticket
by emailing (firstname.lastname@example.org) a photo of the contents of the shipment within the
given amount of time after arrival or all guarantees are null and void.
Due to the sensitive nature of all Amphibians and some Reptiles, we must stress that
there are ZERO guarantees on ALL Amphibians and Reptiles are not captive bred.
Having an issue with a new pet you just received?
Please E-Mail (email@example.com) to summit an order issue ticket. A photo of the
contents of the shipment must be sent to the email above within the given amount of time after
arrival or all guarantees are null and void.
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other
issues must be reported within 4 hours of delivery. If you have any questions or concerns, please
contact us first (we are open 7 days a week). Photo evidence will be required for all claims.
What information to include in an “Order Issue Ticket”
Subject: Oder Issue Ticket – **INSERT ORDER NUMBER
Description of the issue:
Attach appropriate photo.
For issues with an order you just received, please attach photos of the contents of the shipment.
For issues acclimating an animal please include clear picture of the animal, the set up including
thermometers and gauges displaying temperature and humidity.