You are able to request which day you would like your animal(s) to arrive at checkout.
You are able to schedule your animal to ship up to 5 days ahead of time. If you do not
select a shipping day, we will ship your order on the next open regular shipping day.
Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and
healthy upon arrival.
Regular Shipping Days
We ship orders Monday-Thursday. Orders placed before 12pm EST may be eligible for
same day shipping if we have space on our shipping block. Orders placed after 12pm
are usually shipped the following day. Orders made after 12pm EST Thursday through
Sunday will be shipped on Monday. We monitor weather and flight patterns to
guarantee a safe arrival. We reserve the right to hold shipments at our discretion. All
shipments are weather and time permitting. If you need to change your arrival day,
email firstname.lastname@example.org so we can coordinate with you.
We cannot guarantee any shipment that has an address change or re-rout, make
sure you input the shipping address correctly.
*We are offering Saturday delivery for an additional charge of $29.99
How We Ship
*video coming soon*
Safe Shipping Weather
We will only ship to your home or work when weather in route is 35-90 degrees
Fahrenheit. This temperature range is extended to 25-95 degrees Fahrenheit upon
arrival if you opt to have your live animals held for pickup at a main FedEx Shipping
Center. Animals must be picked up within 4 hours of arrival for live arrival guarantee to
Orders generally arrive by 12:00 PM
Typically the delivery time is before 12:00 PM (your local time) in most metro areas, but
some remote areas may not be guaranteed to arrive until "end of day", which is usually
late afternoon or early evening at the latest (4:30PM).
FedEx Drivers WILL NOT wait for you to come to the door.
Generally speaking, FedEx will quickly knock or ring the doorbell, and leave your
package near your front door. While this sometimes seems crazy to people who are
new to having reptiles shipped to them, but this is industry standard. We purposely do
not require signature, as we do not want to risk having reptiles go back on a hot (or
cold) truck for the rest of the day, in the event you don't make it to the door in time. This
is for the safety of the reptiles. Although we don't require a signature for delivery, we
can still obtain GPS delivery coordinates and other information when needed, in order to
determine where a package was left and verify delivery
Is there an issue with your order? Email email@example.com
Any issues with your order must be reported within 4 hours of delivery. Animals that are Dead
on Arrival (DOA) must be reported within 1 hour of delivery. Photo evidence will be required
for all claims. If you have any questions or concerns, please contact us first (we are open 7 days
a week). Failure to notify us via email within timeframe listed above will void all guarantees.
Please email (firstname.lastname@example.org) to summit an order issue ticket. A photo of the
contents of the shipment must be sent to the email above within the given amount of time after
arrival or all guarantees are null and void.
What information to include in an “Order Issue Ticket”
Subject: Oder Issue Ticket – **INSERT ORDER NUMBER
Description of the issue:
Attach appropriate photo.
For issues with an order you just received, please attach photos of the contents of the
Is shipping refundable? Shipping or Freight charges are non-refundable. Imperial
Reptiles & Exotics, LLC is not responsible for freight/shipping charges on the
replacement of animals, and there are no cash refunds of any kind, store credit only. *In
some instances, if a refund is granted shipping is nonrefundable.
1. If for any reason you would like to return your animal - you are responsible not
only for shipping, but for the animal to arrive back to us alive and healthy. You
must ship the animal back overnight, and pack it properly just like we did when it
arrived to you.
How much is shipping?
- Shipping is $35 for FL Residents. $49 Flat Rate anywhere else in the US.
When will I receive a tracking Number?
- Tracking numbers are sent by 5pm EST on the day we ship your order.
What guarantee does my new pet have?
100% Live Arrival Guaranteed. All animals are guaranteed to arrive alive and healthy. Please
refer to our Health Guarantee.
Ball Pythons, Leopard Geckos, Skinks, Sand Boas: 95-35
Most Pythons, Most Lizards, Turtles/Tortoises: 90-35
Boas, Arboreal Reptiles, New Caledonia Geckos, Colubrids: 85-35